Workspace and support

    Fix common Privly issues

    Follow clear next steps when discovery, LinkedIn, campaigns, or access is blocked.

    Updated August 21, 2026

    No new opportunities are appearing

    Review your business profile and targeting, then check Sources and the discovery log. A narrow or incomplete profile can leave Privly without enough context to search well.

    LinkedIn work has stopped

    Open Sources and check the LinkedIn connection. Reconnect if requested. Work may also wait for configured working hours or a daily safety limit to reset.

    A campaign action is waiting

    Open the campaign and check its status, the lead's current step, and the LinkedIn connection. Paused campaigns and account safety windows do not start new actions.

    A page or action is missing

    Confirm that you are in the correct workspace. If the page is still missing, ask the workspace owner to review your role in Settings, then Members.

    Contact support

    • Include your workspace name and the page you were on.
    • Explain what you expected and what happened instead.
    • Add a screenshot when it helps, but never send passwords or account cookies.

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