Workspace and support
Fix common Privly issues
Follow clear next steps when discovery, a source, outreach, or access is blocked.
Updated September 12, 2026No new opportunities are appearing
- 1
Confirm that your business profile is complete and reviewed.
- 2
Open Sources and check whether anything needs attention.
- 3
Review your targeting for rules that may be too narrow.
- 4
Check Discovery history for the latest result and next action.
A source or delivery action is blocked
Reconnect the affected account from Sources.
Confirm that the message is approved and the lead has not replied.
Use the visible retry action only after the connection is healthy.
You cannot see a page or setting
Confirm the active workspace and ask the owner to check your role and individual permissions in Settings, then Members. The Manage workspace access and limits guide explains Role default, Allow, Deny, and Sales Admin access. Only the owner can change member roles and permissions.
Was this guide helpful?
Still stuck?
Include your workspace, page, and expected result.